FAQs
What Shipping Methods Are Available?
Please be aware that your shipping cost will not be calculated immediately at checkout. Once your product arrives at our Ghana warehouse and is ready for pickup, we will determine the exact shipping cost based on the weight and dimensions of your order.
You will receive a notification with the final shipping cost, ensuring transparency and accuracy. This process helps us provide you with the best possible shipping rate. We appreciate your understanding and patience as we work to offer you the most cost-effective delivery option
Do You Ship Internationally?
Yes, we offer international shipping. Shipping fees and delivery times vary based on the destination.
How Long Will It Take To Get My Package?
Shipping times vary based on the product and your location. Non-dropshipped products typically have standard delivery times. Dropshipped products from China may take up to 45 days.
What Payment Methods Are Accepted?
We accept various payment methods, including credit/debit cards and other secure mobile money payment options. You can view the available payment methods during the checkout process.
Is Buying On-Line Safe?
Yes, shopping on Ghverse is safe. We prioritize the security of your information and transactions. Our platform uses secure protocols to protect your data.
How do I place an Order?
Browse the products, add items to your cart, and proceed to checkout. Follow the steps to provide shipping information and payment details. Once your order is confirmed, you'll receive an email with the order details.
How Can I Cancel Or Change My Order?
Once an order is placed, modifications or cancellations may not be possible. Contact our customer support team at support@ghverse.com for assistance.
Do I need an account to place an order?
To create an account, click on the "Sign Up" or "Create Account" button on the homepage. Follow the prompts to provide the required information and complete the registration process.
How Do I Track My Order?
Once your order is shipped, you will receive tracking information via email. Use this information to track your package.
How Can I Return a Product?
To initiate a return, contact our customer support team at support@ghverse.com within 7 days of receiving your order. Follow the provided instructions for returning the item.